Position: Manager, Estate Administration
Location: Calgary, AB
Type: Permanent, Full-time
The Manager, Estate Administration provides coaching, guidance, and day to day support to the functional Specialists within the Administration Department while ensuring debtors are served in a timely, compassionate, and expert manner. The Manager, Estate Administration is a data driven leader with an end focus on superior technical and client service quality. As a Manager, Estate Administration with Bromwich+Smith you will own the following:
+ Engage and retain a fully functional team through positive and professional leadership, performance management, career development and succession planning.
+ Oversee and monitor the day-to-day work of the functional specialists.
+ Mentor and coach team members to improve their day-to-day performance.
+ Design, develop and facilitate training plans.
+ Establish key performance indicators for high performance.
+ Provides clarifications on work-related queries.
+ Gather and review weekly and monthly data and report from the insolvency software to ensure timeliness and accuracy of processes.
+ Work closely with the Estate Administration Trustee to identify areas of improvement in various estate administration processes.
Knowledge & Skills:
+ You completed post-secondary education in accounting, finance, business administration or related field.
+ You have at least 5 years of relevant experience in consumer insolvency, finance, credit counseling.
+ You have at least 3 years of progressive experience in a supervisory or team lead capacity.
+ You completed, work towards or prepared to enroll in the Insolvency Administrator Course.
+ You are proficient in the use of Microsoft Outlook, Word & Excel, and internet applications.
Nice To Have:
+ Working knowledge of an insolvency software or industry specific software.
+ Thorough understanding of relevant legislation such as the Bankruptcy and Insolvency Act.
Job specific competencies:
+ Critical thinking to assess situations that require higher level intervention;
+ Sound judgement, excellent analytical and problem-solving skills;
+ Strong people management skills.
+ Demonstrated excellent written and verbal communication skills to handle and respond to different situations;
+ Superior Customer Service skills when dealing with internal and external stakeholders;
+ Works collaboratively with team members and others;
+ Operates with high attention to detail to meet or exceed team goals;
+ Accountability- takes personal ownership and responsibility for the quality and timeliness of work commitment;
+ Exceptional time management skills; strong ability to prioritize and manage competing deadlines;
+ Continuous learner
+ Integrity, Ethics & Honesty
+ Service oriented
+ Relationship builder
+ Positive attitude
Why Should You Apply?
+ You will be part of a growing and dynamic Insolvency firm with offices in Alberta, Saskatchewan, British Columbia, and Ontario.
+ We offer a competitive base salary plus an uncapped monthly incentive plan with annual performance reviews and incremental increases.
+ We have great benefits that include wellness days, paid vacation time, extended health and dental plan, and company matching group saving program.
+ We offer on the job training with an opportunity for growth and professional development.
+ Bromwich+Smith strives to be a steward in our communities. The firm volunteers time and resources to organizations such as the Ronald McDonald House and various other charitable causes, walks, and fund-raising activities that benefit those in need in our community.
+ We are passionate about helping individuals to rebuild their worth!
How Should You Apply?
+ Send us your resume and cover letter through [email protected].
+ Tell us how your skills align with the minimum requirements of this position.
*We thank you for your interest in Bromwich+Smith. Only those candidates selected for an interview will be contacted.