Debt Relief Specialist , Scarborough
As one of the fastest growing insolvency firms in Canada, Bromwich+Smith’s goal is to help an ever-greater number of Canadians find relief from debt. We are an organization of individuals with diverse skills, interests, cultural backgrounds + opinions that strengthen our collaborative team.
The Company: We are more than just licensed insolvency trustees. We help people through some of the most emotionally challenging points in their lives and assist them in rebuilding their worth.
+ We give our clients the advice, attention, and confidence to overcome financial obstacles.
+ We believe in treating everyone with grace + respect.
Position: Debt Relief Specialist
Location: Scarborough, ON
Type: Permanent, Full time
Due to our rapid growth, we are looking to add Debt Relief Specialists to our Scarborough team who will be the first point of contact for individuals struggling with debt. We are not a collection agency, nor do we lend money or cold call people. We provide options to help relieve the financial strain debt can have on our clients’ lives. You will be joining our dedicated client-centric sales team of Debt Relief Specialists. Each day, you receive telephone calls and internet inquiries from individuals that are ready to have a debt relief solution tailor-made for them. Once a solution is determined, you share our company’s compelling value proposition to encourage clients to book an in-person appointment.
Specific Duties + Responsibilities:
+ You will conduct telephone consultations with individuals seeking debt relief by connecting with clients and normalizing the conversation regarding debt.
+ You are personable and engaging while identifying, gathering and verifying personal and financial information.
+ You exercise judgment to diagnose and recommend solutions.
+ You deliver a compassionate client-centric experience.
+ You produce quality and timely solutions every day.
+ You work with a team of dedicated individuals.
+ You hold a post-secondary college diploma or university education in business, finance or related field.
+ You have at least one (1) year of relevant work experience in either insolvency, credit counseling, financial advising, or banking.
+ You are results driven with experience in a sales environment delivering excellent client-centric solutions.
+ You understand the difference between various personal financial products such as RRSPs, pensions, RESPs, car loans, and mortgages.
+ You navigate around technology efficiently and accurately.
+ Your oral and written fluency in English is exemplary.
+ You are able to work an 8-hour shift, 6:30 AM – 8:00 PM Monday to Thursday; 6:30 AM to 5:00 PM on Fridays and Saturdays.
Nice to have:
+ You speak a second language.
Job specific competencies:
+ Strong analytical skills when addressing situations to determine appropriate solution or outcome;
+ Demonstrated excellent written and verbal communication skills to handle and respond to different situations;
+ Superior Customer Service skills when dealing with internal and external stakeholders;
+ Works collaboratively with team members and others;
+ Operates with high attention to detail to meet or exceed team goals;
+ Accountability- takes personal ownership and responsibility for the quality and timeliness of work commitment;
+ Continuous learner
+ Integrity, Ethics & Honesty
+ Service oriented
+ Relationship builder
+ Positive attitude
The Location: This position is based out of our office in Scarborough City Centre that is just steps from the subway station. As an eco-friendly company, we support our employees by offering a company paid monthly transit pass.
Why Should You Apply?
+ You will be part of a growing and dynamic Insolvency firm with offices in Alberta, Saskatchewan, British Columbia, and Ontario.
+ We offer on the job training with an opportunity for growth and professional development.
+ We offer a competitive salary with annual performance reviews, incremental increases and the opportunity to earn annual bonus for superior performance.
+ We have great benefits that include wellness days, paid vacation time, and a company matching group saving program.
Bromwich+Smith strives to be a steward in our communities. The firm volunteers time and resources to organizations such as the Ronald McDonald House and various other charitable causes, walks, and fund-raising activities that benefit those in need in our community.
We are passionate about helping individuals Rebuild their Worth!
How Should You Apply?
+ Send us your resume and cover letter through firstname.lastname@example.org.
+ Tell us how your skills align with the minimum requirements of this position.
*We thank you for your interest in Bromwich+Smith. Only those candidates selected for an interview will be contacted.