Team Lead 3 / Client Services

Location: Calgary, Alberta

Type - Permanent, Full Time

The Position:
Bromwich+Smith is seeking a Client Services, Team Leader in the Insolvency Administration Department for our office in Calgary, Alberta.


As a Team Leader with Bromwich+Smith you will own the following:

+ Oversee and lead the Client Services unit.
  • Ensure all members of the team are properly trained.
  • Ensure all interaction with Clients are done accurately and in a timely manner.
+ Oversee and monitor Counselling.
  • Ensure counselling sessions are booked in accordance with the relevant guidelines.
  • Ensure all activities of the teams are in accordance with the relevant legislation, firm’s guidelines, and policies.
Experience and Education
+ You have a minimum of a High School Diploma or equivalent.
+ You have at least 5 years experience working in a call center environment or in a reception dealing with large volume of calls.
+ You have a minimum of 2 years experience in a supervisory or team lead capacity.
+ You are proficient in the use of Microsoft Suite particularly Excel.

Nice To Have:
+ Diploma in Communication or Business Administration.
+ Experience in scheduling would be considered an asset.
+ Insolvency experience would be considered an asset.
 
You Will Demonstrate Success By:
+ Strong ability to prioritize and manage competing deadlines.
+ Excellent analytical and problem-solving skills.
+ Outstanding communication skills both verbally and in writing.
+ Exceptional mentoring, team management and team building skills.
 
Why Work For Bromwich+Smith?
+ You will be part of one of the fastest growing insolvency firms in Canada spanning Alberta, British Columbia, and Ontario.
+ We offer competitive industry renumeration with annual incremental reviews and the opportunity to be recognized for your outstanding contribution with annual bonus.
+ We have great group benefits, wellness days, and company matched group savings program.
+ We are in a newly renovated office, centrally located in downtown Calgary with ample access to parking and transit connections.
+ We offer a company paid monthly transit pass.
+ We have a fully equipped gym in our building.
+ We recognize our team with anniversary incentives and company paid lunches to celebrate birthdays and new team members.
+ Bromwich+Smith believes in our clients and we believe in our community. We participate in and lend financial support to charity walks, social events that benefit the community, and support the health of our city by lending our hand to worthwhile causes, such as the Ronald McDonald House.
 
How Should You Apply?
+ Send us your resume and cover letter to career@bromwichandsmith.com.

We thank your for your interest in Bromwich+Smith. Only those candidates selected for an interview will be contacted.