Client Service Representative – Appointment Scheduler/Coordinator

Location: Calgary, Alberta

Type - Permanent, Full Time

 
 
The Position:
Bromwich+Smith is seeking a full time Client Service Representative - Appointment Scheduler/ Coordinator. As part of the Insolvency Administration portfolio Bromwich+Smith has an obligation to ensure our clients receive timely credit counseling as part of their financial restructuring. In this position, the successful candidate will contact our clients, through telephone, email, and texting, to make suitable arrangements to ensure this vital part of the insolvency process is completed. You will set initial and follow up appointments with our clients, arrange counseling sessions, answer questions and be the client contact person for this administrative requirement. You will work with a dynamic team of client service professionals who are the initial face of the firm and you will be passionate about providing exemplary client centric delivery of service. In time this position may also transition itself to handle general enquires from our clients and refer them to the appropriate area within the firm.
 
Requirements:
+ You are a high school graduate or equivalent.
+ You have a minimum 2 years’ experience in handling a high volume of calls and enquiries from the public.
+ You have an excellent command of the English language both oral and written; you are an active listener with a focus on client centric delivery.
+ You possess a professional telephone etiquette.
+ You have intermediate knowledge of Microsoft Office Suite along with a strong aptitude for learning new computer programs.
+ You have experience working with electronic calendars and/or scheduling software.
+ You work Monday through Friday with the flexibility to work varied hours in accordance with the business needs.
 
Nice To Have:
+ You have experience with Appointment Plus Software
+ You have experience with Insolvency
+ You have experience in a high-volume Call Centre
 
Responsibilities:
+ You are extremely well organized as you will be responsible for the coordination of all counselling appointments in all our locations.
+ You have superior organizational skills with the ability to manage and prioritize tasks.
+ You are self-directed and can handle a challenging workload.
 
Why Work With Bromwich+Smith:
+ You will be part of a growing and dynamic Insolvency firm with offices in Alberta, British Columbia, and Ontario.
+ We offer on the job training and opportunity for growth and professional development.
+ We offer a competitive salary with annual performance reviews, incremental increases and the opportunity to earn annual bonus for superior performance.
+ We have great benefits that includes wellness days, paid vacation time, and company matching RRSP saving program.
+ We have a convenient downtown location close to amply parking and Calgary Transit. If you use transit for your work commute, Bromwich+Smith will provide you with a transit pass.
+ We have a state-of-the-art gym in our building.
+ Bromwich+Smith strives to be a steward in our communities. The firm volunteers time and resources to organizations such as the Ronald McDonald House and various other charitable causes, walks, and fund-raising activities that benefit those in need in our community.

 

To apply, please send your resume along with a brief cover letter outlining why you would be the ideal candidate to career@bromwichandsmith.com