IT Support Specialist

As one of the fastest growing insolvency firms in Canada, Bromwich+Smith’s goal is to help an ever-greater number of Canadians find relief from debt. We are an organization of individuals with diverse skills, interests, cultural backgrounds + opinions that strengthen our collaborative team.

The Company: We are more than just licensed insolvency trustees. We help people through some of the most emotionally challenging points in their lives and assist them in rebuilding their worth.

+ We give our clients the advice, attention, and confidence to overcome financial obstacles.
+ We believe in treating everyone with grace + respect.

Position: IT Support Specialist
Location: Calgary, AB
Type: Permanent, Full time (with remote start)

Working hours: Tuesday to Thursday: 12:30 pm to 8:00 pm
                            Friday and Saturday: 8:30 am to 5:00 pm

Position Summary

Due to our rapid growth, we are looking for an IT Support Specialist who will play a key role in supporting I.T. end-user support for 120+ employees. Reporting to the I.T. Manager, one of the primary responsibilities of the IT Support Specialist is to improve technology within the organization and to enhance the end user experience for both in-house and remote employees. The IT Support Specialist performs service desk functions and daily functional tasks, including upgrading and configurations of computer systems and license tracking. The IT Support Specialist will work closely with the I.T. Manager and other members of the I.T. team.

This role is multi-faceted requiring broad technical experience and a passion to provide exemplary end-user support. This role requires less than 20% of travel time.

The IT Support Specialist will be able to participate in the rotational after-hours on-call duties in accordance with the business needs.

Specific Duties + Responsibilities

Desktop Support:

+ Respond to end user requests via tickets, phone or email to diagnose and resolve unique, nonrecurring issues associated with software and operating systems;
+ Responsible for asset management including allocation/installation of hardware, inventory control, disposal of equipment and security of maintained systems;
+ Provide Office 365, telephony, intranet, SaaS administration and support;
+ Develop new desktop administration and support solutions that incorporate industry best practices;
+ Correctly categorize and respond to outages as outlined in the incident management plan;
+ Participate in and respond to on-call/after-hour support duties as required;
+ Analyze and make recommendations for new hardware and software standardization(s).

Infrastructure Support:

+ Responsible for basic server support including Windows updates/server rebooting, print server maintenance;
+ Responsible for application of account, file and remote access controls;
+ Responsible for intranet services configuration and support;
+ Monitor network IP address management, connectivity, firewall, and switch management;
+ Provide in special I.T. projects/reporting as required.

Required Knowledge and Skills

+ You hold a post-secondary diploma/degree in computer science or related field;
+ You have at least two (2) years of mid-level I.T. experience through a diverse range of technologies;
+ Experience installing and supporting Windows 10 operating system;
+ Experience supporting Office365 environments;
+ You possess strong teamwork skills;

Job specific competencies

+   Strong written and verbal communication skills to handle and respond to different situations;
+   Superior Customer Service skills when dealing with internal and external stakeholders;
+   Ability to handle information with strict confidentiality and exercise extreme discretion;
+   Excellent multi-tasking abilities and attention to details in a fast-paced environment;
+   Works collaboratively with team members, but also able to work independently with minimal supervision;
+   Ability to develop best practice(s) and the associated documentation;
+   Accountability- takes personal ownership and responsibility for the quality and timeliness of work commitment;
+   Continuous learner

Core Competencies

+    Integrity, Ethics & Honesty
+    Service oriented
+    Relationship builder
+    Adaptable
+    Accountable
+    Flexible
+    Positive attitude

The Location: This position based out of our new office in downtown Calgary, we are just steps from the beautiful Bow River and 2 blocks from Calgary’s c-train. As an eco-friendly company, we support our employees by offering a company paid monthly transit pass. Our employees enjoy an open workspace with ergonomic sit-stands desks.

Why Should You Apply?

+ You will be part of a growing and dynamic Insolvency firm with offices in Alberta, British Columbia, Saskatchewan and Ontario.
+ We offer on the job training with an opportunity for growth and professional development.
+ We offer a competitive salary with annual performance reviews, incremental increases and the opportunity to earn annual bonus for superior performance.
+ We have great benefits that include wellness days, paid vacation time, and a company matching group saving program.
+ We have a state-of-the-art gym in our building.

Bromwich+Smith strives to be a steward in our communities. The firm volunteers time and resources to organizations such as the Ronald McDonald House and various other charitable causes, walks, and fund-raising activities that benefit those in need in our community. 

We are passionate about helping individuals Rebuild their Worth!

How Should You Apply?

+      Send us your resume and cover letter through
+      Tell us how your skills align with the minimum requirements of this position.

*We thank you for your interest in Bromwich+Smith. Only those candidates selected for an interview will be contacted.