Estate File Control Specialist

Location: Calgary, AB
Type: Permanent, Full-time

What We Do:

As one of the fastest growing insolvency firms in Canada, Bromwich+Smith’s goal is to help an ever-greater number of Canadians find relief from debt. We love to work here because we love to help people. We are a professional organization with a purpose to alleviate the challenges of debt for Canadians.  Importantly, we are not a collection agency, nor do we lend money to people; we work directly with clients and their creditors to solve client challenges.

Position Summary:

Bromwich+Smith has an exciting opportunity for an Estate File Control Specialist to join our Insolvency Administration Team. Reporting to the Estate Manager, the Estate File Control Specialist manages and oversees the receipt of new client insolvency estate documents, ensure proper files are created, distributed and e-filed, and counselling sessions are scheduled for clients. The Estate File Control Specialist will be part of an effective team built around a client-centric delivery model.

As an Estate File Control Specialist with Bromwich+Smith, you will own the following:

+  Complete reviews of all new estate files in accordance with Bromwich+Smith Best Practices and the Bankruptcy and Insolvency Act (BIA).
+  Provide supplemental documentation such as Garnishee letters to debtor’s payroll department/creditor/court/et al.
+  Ensure all Estate File Tasks are completed daily, and the task engine is cleared.
+  Act as an initial point of contact for new clients, manage and oversee the scheduling of client counselling session (CS) appointments in Appointment Plus (AP) and monitor files for compliance with counselling processes.
+  File all soft copies into appropriate IPS files.
+  Review and complete all Licensed Insolvency Trustee (LIT) scorecards to ensure compliance with BSI best practices and policies.
+  Cover reception during breaks and vacations.

Knowledge & Skills:

+  You have a High School Diploma or GED; having an Office Administration or Business Administration Diploma is a definite asset.
+  You have at least 1 year experience in a similar or related role.
+  You are proficient in the use of Microsoft Outlook, Word & Excel, and internet applications with a strong aptitude for learning new computer programs.

+  You are familiar with phone systems.

Nice To Have:

+  Working knowledge of appointment scheduling software.
+  Insolvency experience.

Job specific competencies:

+   Critical thinking to assess situations that require higher level intervention;
+   Sound judgement, excellent analytical and problem-solving skills;
+    Demonstrated excellent written and verbal communication skills to handle and respond to different situations;
+    Superior customer service skills when dealing with internal and external stakeholders;
+    Works collaboratively with team members and others;
+    Operates with high attention to detail to meet or exceed team goals;
+    Accountability- takes personal ownership and responsibility for the quality and timeliness of work commitment;
+    Exceptional time management skills; strong ability to prioritize and manage competing deadlines;
+    Continuous learner

Core Competencies:

+      Integrity, Ethics & Honesty
+      Service oriented
+      Relationship builder
+      Adaptable
+      Accountable
+      Positive attitude

Why Should You Apply?

+  You will be part of a growing and dynamic Insolvency firm with offices in Alberta, Saskatchewan, British Columbia, and Ontario.
+  We offer a competitive base salary plus an uncapped monthly incentive plan with annual performance reviews and incremental increases.
+  We have great benefits that include wellness days, paid vacation time, extended health and dental plan, and company matching group saving program.
+  We offer on the job training with an opportunity for growth and professional development.
+  Bromwich+Smith strives to be a steward in our communities. The firm volunteers time and resources to organizations such as the Ronald McDonald House and various other charitable causes, walks, and fund-raising activities that benefit those in need in our community. 
+  We are passionate about helping individuals to rebuild their worth!

How Should You Apply?

+    Send us your resume and cover letter through [email protected].
+    Tell us how your skills align with the minimum requirements of this position.

*We thank you for your interest in Bromwich+Smith. Only those candidates selected for an interview will be contacted.